Refund Policy

RETURNS/REFUND POLICY

We do not accept returns, so please choose carefully when selecting your products.

Refunds -

Once you have received your tracking number, we cannot refund your order.

Refunds are not available for items that are lost or change of mind this includes canceling orders.

We do offer refunds or replacements for items that are damaged, broken or not what they ordered. You may be required to provide photos and other evidence to show why a refund is needed.

Please understand this as we are a small business trying to provide the best service possible and cannot accept refunds for unfair reasoning.

If you ever have any questions, do not hesitate to contact us at Kaylascandleco@gmail.com.au